Contact Us
Tel:86-0755-84235264
Add:Rm317,Bld2,Huahan Indus.
Zone,Pingshan,Shenzhen,China
Post Code:518118
Email:info@setolink.com
Whatsapp:+86-18603038486
Skype: arthur120721
Certificates: | |||
Cable Certificate | |||
CE FOR SETOLINK CABLE | FCC FOR SETOLINK CABLE | ROHS FOR SETOLINK CABLE | |
Connector Certificate | |||
CE FOR SETOLINK CONNECTOR | FCC FOR SETOLINK CONNECTOR | ROHS FOR SETOLINK CONNECTOR | |
As we try to provide the one-stop service to clients and make the business with us be more easy and quick , hereby we list some regular | |||
FAQS for reference, | |||
How to order | |||
1. Official website inquiry | |||
Choose the items you need and click the :ADD TO ENQUIRY on each page, click the “checkout” and fill in the feedback form,then submit | |||
it to our system. Then our representative will contact you back via email. | |||
2. Email inquiry | |||
Check the “contact us”, find the relative mail account and send us a message so our representative will contact you back via email. To | |||
make it quick and easy,we highly recommend you to use the below format when sending message to us. |
Model No | Description | Quantity | Picture | Unit Price | Total Price |
Samples |
Usually we don't need sample charges for regular products, but you need to balance the shipping cost from our factory. For fresh new |
items, the sample charges will be confirmed depending on if the mould or materials are available. |
Price and discount |
Please note all the price we quote are based on EXW conditions. Shipping cost will be quoted according to order quantity, packing |
weight or dimensions. We also offer discount for bulk orders, please contact us representative for details. |
Shipment |
Usually we ship the goods to clients via DHL, UPS, TNT ,FEDEX and so on. When details confirmed by both of us, you will be quoted the |
shipping cost via our express account. Or we can ship out the goods via your account if available. You will get the goods within 3-5 days |
after shipment. For bulk order, you can choose shipment by air or by sea. Our representative will help you on this issue. |
Payment |
Usually we need payment in advance before shipment. Wire transfer is recommended, Western Union or Paypal transfer is acceptable |
for small orders. Please consult our representative for details. |
Lead time |
Normally 1 or 2 weeks after receipt of payment. The exact lead date should be finally informed by our representative depending on the |
order quantity or other business reasons. |
OEM&ODM service |
Please send us your full specifications including drawing of CAD or 3D files, materials requirements,length,color,packing,logo with your |
order quantity and contact infomation, our sales representative will contact you back. |
Warranty |
Reusable SpO2 sensors & cables,Medical connectors:12 months |
ECG/EKG cables & leadwires,NIBP adapter hoses, IBP adapter cables,Temperature probes:6 months |
NIBP cuffs:3 months |
OBD device,OBDII cables,OBD adapters,OBD2 connectors:12 months |
Return&Exchange |
We accept the goods can be returned or exchanged within 5 working days after the goods arrived. On the condition that quality problems |
are found and approved by Us. If your order does arrive damaged due to shipping, you must keep the original carton and packing for |
inspection by the carrier. Damages or mis-shipped items must be reported within 7 business days of receipt. Replacements will be |
made within 30 days of receipt of shipment.Customer is responsible for the returning shipping fee. |
Declaration |
The original brands or trademarks indicated on our website or catalogue are for the purpose of referring to the compatibility with our |
products.They are proprietarily owned by the respective manufacturers. Customers are advised to be aware of the patent issues. |
Customer Satisfaction Survey |
We are always heading to support our customers to be success, so if any suggestions or complaints you have please fill in the attached |
form and send it back to info@setolink.com, our management team will contact you back and in this way it can help us to improve our |
service to you accordingly. |
customer satisfaction survey 2014 |